Welcome to the Ejaz Care FAQ page. Here you'll find answers to the questions we receive most often.
1. Where do you ship?
We currently deliver to customers across UAE and KSA. Available shipping destinations may expand over time.
2. How long does delivery take?
Delivery times vary depending on your location. Most orders are delivered within the estimated timeframe shown during checkout.
3. How can I track my order?
Once your order has been shipped, you'll receive a tracking number (when available) so you can monitor your delivery.
4. Do you offer Cash on Delivery (COD)?
Cash on Delivery is available in selected locations where supported. Availability will be shown during checkout.
5. Are your products safe for babies?
Yes. We carefully select products designed for babies and families. Please read each product description and follow the included instructions before use.
6. What payment methods do you accept?
We accept secure online payment methods available during checkout, including major debit and credit cards and other supported payment options.
7. Can I cancel my order?
If your order has not yet been processed or shipped, you may request a cancellation by contacting our customer support as soon as possible.
8. What is your return policy?
If you're not satisfied with your purchase, please review our Return & Refund Policy or contact us for assistance. Eligibility depends on the product and return conditions.
9. What should I do if my item arrives damaged?
Please contact us within 48 hours of receiving your order and include clear photos of the item and packaging. We'll work quickly to resolve the issue.
10. How do I contact customer support?
You can reach us through our Contact Us page or by using the contact information provided on our website. Our team is happy to help.
11. Are your prices inclusive of taxes?
Prices displayed on our website are shown as listed during checkout. Any applicable taxes or fees will be calculated where required.
12. Is my payment information secure?
Yes. We use secure checkout technology to help protect your payment and personal information.
13. Do your products come with instructions?
Yes. Most products include instructions or user guidance. Please read them before first use.
14. Can I change my delivery address after placing an order?
If your order has not been shipped, please contact us immediately. We'll do our best to update your delivery address.
15. Do you sell original, high-quality products?
We focus on offering quality products that meet our standards for performance, safety, and value.
16. Can I order multiple products together?
Absolutely. You can add multiple items to your cart and complete your purchase in a single checkout.
17. What if the product is out of stock?
If an item is temporarily unavailable, it may be restocked in the future. Check back regularly or contact us for updates.
18. Do you offer discounts or promotions?
Yes. We occasionally run special promotions and seasonal offers. Subscribe to our newsletter or follow our updates so you don't miss them.
19. Can I buy products as gifts?
Yes. Our products make thoughtful gifts for new parents, baby showers, birthdays, and family occasions.
20. Why shop with Ejaz Care?
Because we are committed to providing quality family essentials, secure shopping, excellent customer service, and a smooth shopping experience from start to finish.
Still Have Questions?
We're always here to help. If you can't find the answer you're looking for, please contact our customer support team and we'll be happy to assist you.
Ejaz Care
Care You Can Trust.